Help us trace your EFT payment
Use this when a payment has not yet been confirmed.
- The exact EFT reference you used.
- The payment date, amount, and account holder name.
- Attach proof of payment only if it will help us trace the payment.
Example: I paid R360 for a term on 12 July using reference 1234, but access is still pending.
Help us find the correct order
Your order number appears on the confirmation page and in your email.
- Enter the order number below.
- Name the product or course involved.
- Explain what you would like checked or changed.
Example: Can you confirm which products are included in order N99-…?
Tell us which download is not working
Give enough detail for us to identify the exact product and step.
- The name of the product or PDF.
- Where you opened the download link.
- What happens when you select the link.
Example: I select Download on my protected page, but the PDF does not open.
Help us identify the learner safely
We need the learner’s name and login detail to find the correct account.
- The learner’s full name.
- The username or login email.
- What the learner sees when trying to log in or open the course.
Example: Anele Example can log in, but the Afrikaans course does not appear.
Give us the steps that cause the problem
Tell us what you clicked, what you expected, and what happened. Never include your password.
- The page link, if possible.
- Your device and browser.
- The exact steps and any error message.
Example: On iPhone Safari I select Log in; I expect my dashboard, but the page stays blank.
Ask your question in your own words
If none of the other topics fit, give brief context and the outcome you need.
- Where on ninty9 your question started.
- Any product, course, or page involved.
- What you would like us to help resolve.
Example: I am not sure which Grade 9 resource will suit my learner.
